---
title: "Foreign object complaints: how do you handle them with suppliers? — LiangduSyrup"
url: "https://liangdusyrup.com/forum/foreign-object-complaints-how-do-you-handle-them-with-suppliers/"
date: 2026-08-21
---

# Foreign object complaints: how do you handle them with suppliers?

Foreign objects (plastic, shell, stone) are the scariest food claims — low frequency, high impact. 🪨 How do you handle them?

Our protocol: photo-with-scale evidence within 48 hours, batch code and COA retrieval, then a formal corrective-action request with a 14-day deadline. Suppliers who respond properly keep the contract; the rest don’t.

![quality check](https://liangdusyrup.com/wp-content/uploads/2026/04/IMG_20230811_173230-scaled-1.jpg)

StepWindowContentEvidence48hPhoto + scale + batchCorrective action14 daysRoot cause + fixTrend reportQuarterlyRecurrence checkWhat protocol works for you? 💬